CIXCI / How It Works

How It Works

From onboarding to monthly reconciliation. See how the operating flow works.

Follow an accessory from approved assortment selection through customer purchase, assigned-vendor fulfillment, shipping synchronization, and monthly reporting.

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Responsibilities

Clear roles at every handoff.

Wireless Seller
Connect approved systemsSelect assortment & pricingSell through its storefrontManage customers & returns
CIXCI
Govern catalog & compatibilityValidate & coordinate ordersSynchronize operational dataSupport reconciliation & invoicing
Accessory Vendor
Maintain product & inventory dataReceive assigned ordersFulfill from its own warehouseShip & evaluate returns
01
Seller

Your company is onboarded and connected

After the commercial agreement is signed, CIXCI configures the approved connection for your operating model. Supported paths may include a direct API, a headless storefront connection, or the CIXCI Shopify widget, with access, data mapping, and testing completed during implementation.

Implementation ILLUSTRATIVE
Connection path approvedCONFIRMED
Required access configuredREADY
Data exchange testingUNDERWAY
02
Seller

You curate your available assortment

Select from approved vendor products available to your company and review the associated device-compatibility mappings. Establish retail pricing within applicable SRP, MAP, sale-price, margin, and commission guardrails before publishing products to your storefront.

Catalog Curation ILLUSTRATIVE
Impact Case — Galaxy S26PUBLISHED
65W GaN Fast ChargerPUBLISHED
ANC Earbuds ProPRICING
03
Customer moment

Your customer buys — in your storefront

During activation, a device purchase, an upgrade, a BYOD journey, or another supported shopping experience, customers can see available accessories mapped to their device. The wireless seller retains control of the storefront, checkout, branding, pricing, customer relationship, and customer communication.

Activation Checkout YOUR BRAND
Line activated — Galaxy S26
eSIM provisioned
ACTIVE
+ Impact Case added to cart
Approved mapping: Galaxy S26
ADDED
04
Platform

The platform validates and coordinates the order

The wireless seller sends the order to the platform. The platform validates the required information and sends the order to the vendor assigned to the product through the configured API or seller-specific CSV/email workflow.

ORDER · CX-2214-90312Illustrative
Received
Validated
Vendor notified
Shipping pending
Delivered
05
Vendor

The assigned vendor fulfills the order

The assigned vendor receives the order and fulfills the product from its own warehouse. When available under the applicable vendor agreement, the vendor may add the wireless seller’s name to the shipping label.

Vendor Console VENDOR SIDE
Assigned order receivedRECEIVED
Shipping update duePENDING
Shipping information submittedCOMPLETE
06
Platform

Shipping and delivery information return to the seller

The vendor submits the carrier, tracking number, and shipped date through its configured API or manual workflow. The platform synchronizes that information with the wireless seller, while supported carrier integrations update delivery status based on available tracking events. The wireless seller remains responsible for customer-facing shipping communication.

TRACKING · CX-2214-90312Illustrative
Ordered
Vendor notified
Shipped
In transit
Delivered
07
Platform

Monthly records support reconciliation and invoicing

The platform brings applicable order, shipping, return, pricing, commission, and invoice information together for authorized reporting and monthly reconciliation. The resulting records support the invoicing process established in each participating company’s commercial agreement.

Monthly Reconciliation PERIOD REVIEW
Completed accessory ordersRECORDED
Approved and rejected returnsREVIEWED
Applicable commission recordsCALCULATED
Monthly invoice statusAVAILABLE
Launch Timeline

A governed path from onboarding to launch.

Implementation timing depends on the selected connection, technical readiness, assortment scope, data quality, and successful end-to-end testing.

Onboard
Confirm the relationship. Establish company eligibility, the operating model, and the approved connection path.
Configure
Prepare the workflow. Establish access, data mappings, storefront requirements, and authorized information exchanges.
Curate
Build the assortment. Select approved products, review compatibility mappings, and configure pricing.
Validate
Test end to end. Verify orders, shipping updates, returns, reporting, and exception handling.
Launch
Publish and monitor. Make the approved assortment available and review initial transactions.
Common Questions

What wireless teams ask first.

Do we have to purchase or stock the participating assortment?
No. The wireless seller does not need to purchase or stock products fulfilled by participating vendors. Vendors retain inventory and fulfill their assigned products, while the wireless seller controls the storefront, retail price, checkout, and customer relationship.
Whose brand does the customer see?
The customer purchases through the wireless seller’s storefront and remains within that seller’s commerce experience. Some participating vendors may add the wireless seller’s name to the shipping label when that option is available under the applicable vendor agreement.
What happens when a vendor misses an SLA?
The platform records applicable catalog, inventory, order, shipping, return, and service-level exceptions for authorized review. Corrective actions are handled through the applicable SLA and commercial relationship; performance does not automatically reassign products or reroute future orders.
How do returns work across multiple vendors?
The wireless seller initiates each return, provides the RAN, creates the return label, communicates with the customer, and manages any applicable refund. The platform coordinates the return information with the assigned vendor, which receives and evaluates the product and submits an approval or rejection.
What does integration require from our team?
Requirements depend on the approved connection path. API and headless implementations generally require technical contacts, credentials, data mapping, and end-to-end testing. Shopify implementations use the CIXCI Shopify widget and require approved store configuration during onboarding.

See the operating flow in action.

We’ll walk through onboarding, assortment selection, an assigned-vendor order, shipping synchronization, and a return scenario.

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